Refund and Returns Policy
We appreciate your patronage at Impulsive Crafts and want to ensure your shopping experience is as smooth as possible. Please carefully review our Returns and Refunds policy to understand our procedures and guidelines.
1. Returns for Custom Items
Our custom items are crafted with great care to your specifications. However, we want to make it clear that we do not accept returns for custom items, except in cases where we are solely responsible for defects or errors. Should you encounter any quality issues or mistakes on our part with your custom item, please reach out to our customer support team promptly. We will investigate the matter and strive to find a solution that leaves you satisfied.
2. Returns for Generic Items
For non-customized, generic items, we offer returns in the form of store credit, provided that the item meets the following criteria:
- The item must remain in its original, unused condition and packaging.
- You must initiate the return process within [number] days of receiving the item.
- Any alterations or modifications to the item will invalidate the store credit offer.
Please note that no returns are accepted for sales items, regardless of their nature.
Upon meeting these conditions, you will receive store credit after we receive and inspect the returned item. Store credit can be used for future purchases on our website.
3. Return Postage
The cost of return postage is the customer’s responsibility and will not be reimbursed by Impulsive Crafts. We recommend using a traceable and insured shipping method when returning items to ensure their secure return. We cannot be held liable for items lost or damaged during return shipping.
4. Damage via Freight
If your item sustains damage during shipping or freight transit, it is essential to report the damage prior to opening the package. This allows us to initiate a valid claim through the freight company and resolve the issue promptly. After opening the package, we may be unable to file a claim on your behalf, and you may be held responsible for any resulting damages.
5. Change of Mind
While we understand that shopping decisions can occasionally change, we regret to inform you that we do not accept returns for items purchased if it’s a change of mind scenario after the payment has been processed. We encourage you to consider your purchases carefully before completing the transaction.
For any return inquiries or to initiate a return, please reach out to our customer support team. Our team will be pleased to guide you through the return process and address any queries you may have.
Impulsive Crafts retains the right to modify or update this Returns and Refunds policy at any time, with immediate effect upon posting the changes on our website. We encourage you to revisit this page regularly to stay informed about our policies.
Thank you for selecting Impulsive Crafts. We value your business and look forward to serving you again.